Exchange Cart Accessories, Inc. (ECA) uses various parcel and LTL (less-than-truckload) carriers, included but not limited to: FedEx, UPS, R+L Carriers, Old Dominion, XPO Logistics, etc. ECA ships FOB Destination when using Prepaid & Add shipping terms. If a customer requests/requires ECA to use the customer’s parcel and/or LTL accounts and/or a third party freight management company, ECA agrees to ship using FOB Origin terms. Customers not using Prepaid & Add terms are responsible for filing claims for any damaged product that is delivered to and received by customer via customer’s parcel/LTL and/or third party parcel/LTL accounts. ECA will assist customer with the claim filing process by providing applicable paperwork and product details, but the customer must file the claim(s). Customer is responsible to purchase replacement product(s) for any damaged product(s) received by customer without refusal and/or notes of damage on the carrier-issued delivery receipt.
Upon delivery of all ECA products, your receiving individual/team/department should thoroughly inspect the shipment(s) for any possible damage upon receipt of the shipment(s) – including opening the box (if applicable) and looking inside at the merchandise. If there is any visible or suspected damage, PLEASE HAVE THE RECEIVER REFUSE THE SHIPMENT, or at the very least make notes on the delivery receipt of “SUBJECT TO INSPECTION” before signing and releasing the driver to leave. If concealed damage is found, DO NOT UNPACK the merchandise and DO NOT DISCARD the pallet and/or packing materials. If your receiver accepts a shipment with visible and/or concealed damage and/or unpacks/moves the merchandise off of the pallet and/or discards the pallet/packaging, your company will be responsible for the damaged merchandise as well as purchasing any replacement parts/items.
If concealed damage is discovered, it must be reported to Exchange Cart Accessories IMMEDIATELY, and you must include pictures of the damage. Failure to report concealed damage within 5 business days of the recorded delivery date will result in your company being responsible for the damaged merchandise, as well as purchasing any replacement parts/items. Exchange Cart Accessories maintains the right to discern fault on a case-by-case basis.
If you have questions, please contact us at 1-800-823-1490, or email cs@exchangecart.com.
If you’d like to review our RETURN POLICY, please click HERE.