Contact Us

RETURN POLICY

Exchange Cart Accessories, Inc. does not accept the return of assembled carts once they have been received and unpackaged by the customer. Unassembled carts may be approved for return on a case by case basis. Please call or email Customer Service to discuss potential returns.

Exchange Cart Accessories, Inc. does not accept the return of cart covers as all of our cart covers are made to order. Cart covers are not exchangeable. It is the responsibility of the customer to ensure accurate dimensions are provided to Exchange Cart Accessories, Inc. Should the provided dimensions result in a cart cover that does not fit correctly, the customer is responsible for purchasing an additional cover with correct dimensions. If you need assistance determining how to take accurate dimensions, please feel free to contact Exchange Cart Accessories, Inc. by phone or email.

Exchange Cart Accessories, Inc. does accept the return of certain products that are not cart covers or assembled carts. See below for return details.

All returns must have a Return Authorization number provided by an Exchange Cart Accessories, Inc. representative prior to return, include a completed copy of Return Goods Authorization Form, and be returned in acceptable packaging to be eligible for credit. Incomplete forms or product not returned in acceptable packaging will not be credited to the account. Items returned without prior notice and/or without a completed form will not be credited.

Exchange Cart Accessories, Inc. is not responsible for returns that are lost in transit or damaged due to improper packaging. We recommend that packages be shipped by a traceable means such as FedEx or UPS. If you need assistance with the form completion or obtaining shipping labels, please reach out to Customer Service at cs@exchangecart.com.

RETURN TERMS & CONDITIONS

• All approved returns must be made within 30 days of invoice date and authorized with a completed Return Goods Authorization (RGA) form.
• For non-defective goods: Customer pays return freight charges and up to a 25% restocking fee.
• FINAL CREDIT WILL NOT BE GIVEN UNTIL ALL RETURNED ITEMS HAVE BEEN INSPECTED.